• > Orders & Returns

Orders & Returns

Baysupply.com was designed to help your staff improve the speed and efficiency of transacting business with our company. While we still accept phone orders, email orders and fax orders, this new platform was designed with the most advanced technology available in the marketplace to enhance your customer service experience.


Administrator (Super User) Control Availability


Some customers may elect to have an Account Administrator (Super User) who will designate sub-users within their organization and assign various levels of account activity authorization. Administrators may wish to review and approve all orders by staff before executing online orders. Contact Customer Service at 1-800-718-8818 if you wish to assign an Administrator to your account.


Order Payment Methods


  • Visa
  • Mastercard
  • Discover
  • American Express
  • ACH Bank Account Transfers
  • Approved Credit Extension Accounts

If you wish to complete an online credit application, please click on the following link:


Credit Application Credit Application


Domestic Shipping Methods


All domestic (48 Contiguous States) over $99 will receive Free Shipping ground service. We reserve the right to use UPS Ground or USPS services based on cost and time efficiency.


If your order is under $99, you may choose any of the following options -


  • UPS Ground, 3 Day, 2 Day and Next Day delivery
  • Use your own UPS or FEDEX Account & Selected Service

International Shipping


We ship to over 200 countries worldwide using UPS International rates. Upon checkout, you have the option to pay duties, taxes and fees for convenient international order processing.


Order Cancellations


You may cancel any item that has not entered the shipping process. Most items enter the shipping process within two hours of the order being placed.


Returns & Refunds


After 30 days from the date of shipment, we cannot authorize any refunds for claims of damage, claims for missing or lost goods, claims of unreceived goods or claims for product specification disputes.


Returns cannot be accepted if they are not accompanied by an RMA (Return Material Authorization) by customer service.


When searching for items to purchase, you may see any of four possible Icons on a product detail page. These Icons provide important information regarding unique item user warnings, instructions, warranties and return policies and limitations that may apply.



WARNING


This Icon is displayed to provide valuable information specific to a product application limitation or compatibility requirement for use.



NO RETURN


This Icon is displayed to identify single use sensitive items or custom ordered items that are no-returnable, non-cancellable and non-refundable.



RETURNS POLICY


This Icon is displayed to specify any unique return policies that manufacturer?s apply to a particular item and/or condition requirements.



WARRANTY


This Icon displays unique product warranties.

General Return Policies


It is vital that all returns are processed in accordance with our procedures to ensure a smooth and timely process. Most items may be returned for refund or exchange provided we receive them within 30 days of shipping. In some cases, refunds can take as much as 30 days from receipt of returned goods to process.


Where goods are returned as faulty after 30 days from shipping, we reserve the right to return the product to the manufacturer for repair or replacement. Repair or replacement could take up to 30 days to process. In some cases, we may advise you to contact a manufacturer directly as they offer tailored end user warranties and in some cases, on-site replacement.


If you request a replacement, we will ship your replacement after we have processed your returned product. We will create a credit note for your account to the value of the item(s) returned and a new order will be created for the replacement item(s). No funds will be required by you during this process unless express permission has been given.


You are obliged by law to take reasonable care of goods while they are in your possession. Returns must be received in the original packaging together with manuals, warranty cards, accessories and documentation provided by the manufacturer. Returned items that do not meet this criteria may not be eligible for acceptance for replacement or refund.


When returning goods to us, you may wish to consider insuring the goods to preserve the value in transit. We also suggest the use of a carrier that can provide a proof of delivery.


Except in the case of faulty product, shipping back to Bay is to be paid by the customer. Where goods are faulty, we shall either collect the goods from you or ask that you return the goods and refund you the reasonable shipping costs.


Any customer returning goods which are found not to be faulty shall not be entitled to a refund of the shipping costs incurred for returning the goods and may have shipping charges deducted from any pending refund.


How To Process A Return Request


The Baysupply.com return policy has been created to make the process easy for you. All returns must be accompanied by an RMA (Return Material Authorization) that we will provide upon your request. Your return will be accepted and processed through our quality control department. If the material is received in acceptable condition (As specified in your RMA), we will credit your account accordingly. Credit Card orders are always credited to the card charged, refund checks will be sent within a two-three week period.


To process a return of goods, please click on the following link to obtain your RMA (Return Material Authorization) below -


Return Material Authorization


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